SHIPPING AND RETURNS POLICY
At BroadcastEquipment.com, our goal is to ensure complete satisfaction with your purchase. If you are dissatisfied with your purchase, you can return it to BroadcastEquipment.com within 10 days of receipt of item(s). Claims for damaged or missing items must be received within (2) business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit your account following receipt and evaluation of the returned merchandise. Please allow 7-10 business days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued within (10) business days from the receipt and evaluation of returned merchandise.
Please read all conditions below. If conditions are not met, BroadcastEquipment.com reserves the right to refuse the return or to charge a restocking fee of 15%.
In order to return an item you must first obtain an RMA (Return Merchandise Authorization) number.
To request an RMA number email email@example.com or call Customer Service at (888)704-7764
Place the original package into a shipping carton. Please include the invoice and the reason for the return/exchange. If defective, please specify the defect. Please do not place stickers or shipping labels on the original manufacturer’s package. The RMA number must be clearly indicated on the outer shipping carton. If you received a label by email, print the label and attach it to the carton. Please ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized returns to:
8301 Crest Industrial Drive
St. Louis, MO 63123
All returned or exchanged items must be in new condition, in their original product box, and must include all packing material, blank warranty cards, manuals, and all accessories. Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures. Broadcast Equipment is not responsible for personal data or items left in returned merchandise. Defective items may be repaired or exchanged at our discretion for comparable or equivalent merchandise. RMA numbers are valid for (10) business days. Broadcast Equipment is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from this site. We are responsible for the monetary value of the merchandise only.
No Returns/Exchanges On:
Broadcast Equipment Gift Cards are redeemable for merchandise only and may not be redeemed for cash.